Returns

We have a 14 day returns policy that allows you to return, for a refund or exchange, any unused items from your order – however we do not cover the cost of postage unless you have received a faulty product, or one of our team has made an honest mistake!

For any queries please read through our FAQs, if that doesn’t help then get in touch with us via email at customerservices@y1sport.com.

Please note the different returns policies and locations for the different areas of our business.

 

Hockey

Sticks:

All sticks have a 3 month guarantee through normal use, however we do not guarantee against the following due to the nature of hockey:

  •     Chips
  •     Scratches
  •     Grips
  •     End caps
  •     Rattles

If your stick has been delivered faulty or becomes faulty through normal use within 3 months of your order, then please send us pictures of the faults along with an explanation of the damage via email at customerservices@y1sport.com. Our team will evaluate your claim and decide a suitable course of action.

 

Hockey Equipment & Apparel:

UK ONLY:

Please return your items to the below address, specifying the nature of your request in the package so that our team can process it as quickly as possible.

Unfortunately, unless the item is faulty, or there is a mistake from our team, we don’t provide free returns. We hope to be able to offer this in the near future!

Returns Address:

Y1 Returns (℅ Allegro Logistics)

Unit 3A

Blackfriars Road

Nailsea

BS48 4DJ

 

EU ONLY:

Please return your items to the below address, specifying the nature of your request in the package so that our team can process it as quickly as possible.

Unfortunately, unless the item is faulty, or there is a mistake from our team, we don’t provide free returns. We hope to be able to offer this in the near future!

Returns Address:

Y1 Returns (℅ BHP HockeyDirekt GMBH)

Warehouse Leipzig

Dresdner Strasse 21

04103 Leipzig

Germany 



Teamwear

Team Playing Shirts and other personalised items (e.g. with initials) are NON-REFUNDABLE.

For all other club teamwear items, please return to the returns address on the invoice in your shipment with an explanation of what course of action is needed (refund or exchange):

Y1 Returns (℅ Slickstitch)

Dixon House

Old Heath Road

Wolverhampton

WV1 2BF

United Kingdom

 

For more information on the services we offer, please look at the Teamwear section of our website.